Returns and Refunds

Exchanges / Returns

HERO Products is pleased to offer returns if you are not fully satisfied with the product. We will refund orders purchased from HERO Products within 30 days of the original purchase date.

Items may be returned if:

1. The products are unwashed and unused (you can of course try the item on for fit)
2. The product is in its original undamaged packing (a carefully opened package is fine)
3. All tags are attached
4. The product is complete (e.g. both items of a pair must be returned)
5. You have kept your proof of postage in case the return is lost in transit

To initiate a return please email media@herowaterwear.com with your order number. 

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping

If you need to return your item please email media@herowaterwear.com for a RA Number and return instruction. 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.